Office hours: Monday to Friday, 9:00am–3:00pm. Email or leave a message outside these hours and the team will respond. Contact us
Need support?: Call 07710 556424 or email info@brainwaves-ni.org for information and a listening ear. Support services

How we use personal information

Privacy notice

This notice explains how information submitted through this website is handled.

Who we are

Brainwaves NI is a registered charity, NIC103464, based at 35 Loy Street, Cookstown, County Tyrone, BT80 8PZ.

Information we collect

When you use the contact form, we may collect your name, email address, phone number, the subject and contents of your message, and how you heard about us. The website also stores a one-way hash associated with the submitting internet address to help prevent spam; it is not intended to identify you.

Why we use it

We use contact details to respond to enquiries, provide requested information or support, administer membership and activities, and keep appropriate records. We process information because you asked us to respond and because the charity has legitimate interests in providing its services safely and effectively.

Storage and sharing

Website enquiries are stored in the protected administration area and may also be emailed to the charity’s nominated address. We do not sell personal information. We may share information where necessary with a service provider acting for us, with your agreement when arranging support, or when required by law.

Retention

Enquiries should be reviewed and deleted when no longer needed. Administrators can delete messages through the admin area. The charity should apply its wider retention policy to any information copied into other systems.

Your rights

You may ask for access to, correction of or deletion of personal information, subject to legal limits. Contact info@brainwaves-ni.org. You may also raise concerns with the Information Commissioner’s Office.

Important review note

This is a practical website privacy notice supplied with the rebuild. The trustees should review it against the charity’s full data protection policy and actual working practices before publication.

You are not alone

Need information, support or simply someone to talk to?